Shipping Policy
Last updated: 02 January 2026
1. General Information
Thank you for shopping with Montciara. This Shipping Policy outlines the terms and conditions relating to the shipment of products purchased through our website.
2. Delivery Time
All orders are delivered within 5 working days. Orders are not shipped or delivered on weekends or public holidays.
In the event of a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time. Should there be a significant delay, we will contact you via email or phone.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Please note: delays may occasionally occur due to unforeseen circumstances such as weather, customs checks, or courier disruptions.
5. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This number will become active within 2 days.
You can track your parcel via the courier’s website using the provided tracking number.
6. Customs, Duties & Taxes
Montciara is not responsible for any customs fees, duties, or taxes applied to your order. All charges imposed during or after shipping (such as import duties and VAT) are the sole responsibility of the customer.
8. International Shipping
We offer international shipping to most countries. However, due to certain restrictions, we may be unable to ship to some destinations.
International customers are responsible for any additional customs fees, import duties, or local taxes. Delivery times for international orders may vary and are typically longer than domestic shipping.
9. Returns & Refunds
For full details on returns and refunds, please refer to our [Returns Policy].
10. Shipping Responsibility Notice
Customers are responsible for providing complete and accurate shipping details when placing an order. If incorrect or incomplete information is submitted and this results in a failed or incorrect delivery, the customer holds full responsibility.
In such cases, it is necessary for the customer to resolve the issue directly with the courier. Montciara cannot be held responsible for delivery issues caused by incorrect address details.
11. Contact
For further information regarding our shipping policy, or if you have any questions or concerns, please contact us:
Email: support@montciara.com
Live Chat: 24/7 available
Thank you for shopping with Montciara. We value your trust and are committed to providing you with exceptional service.
