Last updated: 02 January 2026
Privacy Policy
Montciara operates this store and website—including all related information, content, features, tools, products, and Services—to provide you, the customer, with a personalised shopping experience (“Services”). Powered by Shopify, we deliver the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make purchases or other transactions, or communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal data, this Policy will prevail.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and consent to our data handling practices as described herein.
Information We Collect
“Personal information” means data that identifies you or can reasonably be connected to you or another individual. It does not include anonymised or de‑identified data. We may collect and process the following types of personal data, depending on your interactions and location:
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Contact details: name, billing and delivery addresses, email, phone number
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Financial information: payment card or account details, transaction records
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Account credentials: username, password, security questions, preferences
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Order and transaction data: items browsed, added to basket or wishlist, purchases, returns, exchanges or cancellations
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Communications: correspondence with our customer support
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Device data: IP address, browser, network connection, unique identifiers
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Usage information: how and when you engage with the Services
Sources of Personal Data
We may gather personal information from:
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You directly: when you create an account, communicate with us, or use the Services
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Automatically: via cookies and similar technologies while you use our Services
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Service providers: third parties processing data on our behalf (e.g. analytics, shipping, payment)
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Marketing partners and affiliates
How We Use Your Information
Depending on your use of our Services, we may use your data for:
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Service delivery and improvement: processing orders, payments, shipping, returns, account management, product recommendations and personalisation
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Marketing and advertising: promotional communications, targeted advertising across channels
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Security and fraud prevention: verifying identity, protecting payments and accounts
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Customer support: responding to enquiries and managing our relationship with you
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Legal and compliance purposes: complying with applicable laws, handling legal requests or enforcing our policies
Disclosure of Personal Data
We may share your personal data with:
Shopify Relationship
Our Services are hosted by Shopify, which processes personal information to provide and improve those Services. Information submitted through our store may be transferred to Shopify or third parties located outside your country. Shopify may also use aggregated information from across merchants to support features such as personalised advertising. For more details, refer to Shopify’s privacy documentation Shopify.
External Links
Our site may link to third-party websites. We do not control those sites and their use of your data is governed by their own policies.
Security & Retention
While no security measures are infallible, we implement industry-standard safeguards to protect your data. We retain personal information as long as necessary to provide services, comply with legal requirements, or resolve disputes.
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Changes to This Policy
We may revise this Privacy Policy at any time. The date at the top will reflect the most recent update. If required by law, we will notify you of significant changes.
Contact Details
If you have questions, wish to exercise your privacy rights, or submit a complaint, please contact us at:
AsugaTrade (trading as Montciara)
Email: support@montciara.com
Address: Korenbloem 51, 1689 RX, Netherlands
You may also lodge a complaint with your local data protection authority if you reside in the UK or the EEA
